Need to get in touch with Asistee support? Contact our team by phone at 03-6416-5784 or email us at [email protected] If you have additional questions please use the form below, we’ll get back to you as soon as possible!
Frequently Asked Questions
Get everything done with just a click.
Asistee is the leading platform in Japan for connecting individuals looking for household services with top-quality, pre-screened, and internally trained service professionals.
From home cleaning to interior design to furniture assembly, Asistee instantly matches thousands of customers every week with well-trained experts within Tokyo.
With a seamless 60-second booking process, Asistee is the easiest, most convenient way to book home services. Ready to change how you get stuff done around the house?
We’ll let you know who your professional is as soon as we’ve made a match. This could happen anywhere from a few days beforehand, to just a few hours, depending on your location within Tokyo.
If you want to check, visit the Service page Click Here, and check if there’s a name next to the “Experts” field. If not, don’t fret; we’ll make sure one of our background-checked and highly-rated pros arrives on time. Go to your Bookings Page
The expert cleaners using the Asistee platform are background-checked, trained by our experienced local managers, and highly-rated. All professionals that claim bookings using the Asistee platform are experts from the local community, who use Asistee for the flexibility and convenience of finding customers. Check out our list of experts here.
If anything goes wrong during your booking contact our customer experience team at [email protected] we’ll get started on making things right.
24 hours before your booking begins, we’ll provide a phone number for your professional. If you’re trying to reach them, and they’re taking a little while to respond, don’t worry. Sometimes pros are in transit or have poor cell reception. They also might call you if they have questions. Pick up! They’re friendly!
Safety and security are top priorities here at Asistee. Prior to your booking, you can make notes to your professional in the Messaging section of your profile. You can also chat with members of your Expert Team in the chat feature on the website at any time.
Rescheduling your booking is easy!
First, we want to check whether or not an expert cleaner has been assigned to your booking.
How do I check this? You will check your booking confirmation email here.
If your booking confirmation email looks like the one to the right, a cleaning has already been assigned to your booking and will contact you to confirm the date and time for your booking.
If Asistee has already contacted you to schedule and you need to reschedule from your initially agree upon time, we ask that you reach back out to us directly to reschedule at [email protected]
Sure it is! Depending on the number of cleanings you require the more ability we have to adjust the price to your budget. The more places you have (especially in the same location) the more flexibility we have on price negotiations.
Our Customer Support team is standing by to address any questions you have about pricing at 03-6416-5784 or email us at [email protected]
We serve the entire Tokyo metropolitan area.